Lifeline Pharmaco Refund Policy

Overview

At Lifeline Pharmaco, our mission is to provide you with high-quality pharmaceutical products and an exceptional shopping experience. We understand that circumstances may arise where you may need to return a product or request a refund. This Refund Policy is designed to outline the terms and conditions under which refunds can be processed, ensuring transparency and fairness.

Eligibility for Refunds

1. Product Defects or Damage

If you receive a product that is defective or damaged, please contact our customer support team at support@lifelinepharmaco.com within 7 days of receiving the product. To expedite the process, please include clear photos of the defective or damaged item, as well as your order number.

Upon verification, we will provide you with instructions on returning the product. Once we receive the defective or damaged item, we will initiate a refund or replacement, depending on your preference.

2. Incorrect Product Received

If you receive the incorrect product, please contact our customer support team within 7 days of receiving the product. We will guide you through the return process, and upon receipt of the incorrect item, we will issue a refund or send you the correct product, depending on your preference.

3. Unopened and Unused Products

For products that are unopened and unused, we offer a 30-day return window. If you are not satisfied with your purchase, you may return the unused product within 30 days of the delivery date. Please note that return shipping costs are the responsibility of the customer.

To initiate a return, please contact our customer support team, and we will provide you with a return authorization and instructions. Once we receive the returned item, we will process a refund for the product value.

Refund Process

1. Contact Customer Support

To initiate a refund request, contact our customer support team at support@lifelinepharmaco.com. Please provide your order number, a detailed explanation of the reason for the refund, and any supporting documentation or images.

2. Return Authorization

If your refund request is eligible, our customer support team will provide you with a return authorization and instructions on how to return the product.

3. Return the Product

Ship the product back to the address provided by our customer support team. Please ensure that the product is securely packaged to prevent any damage during transit. Customers are responsible for return shipping costs, except in cases of defective or incorrect products.

4. Inspection and Refund

Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the return is approved, we will initiate the refund process.

5. Refund Timeline

Refunds will be processed within 7-10 business days of receiving the returned item. The timeline for the refund to reflect in your account may vary depending on your payment method and financial institution.

Non-Refundable Items

Certain items are non-refundable, including:

• Prescription Medications: Due to regulatory restrictions, prescription medications cannot be returned or refunded.

• Opened or Used Products: Products that have been opened or used are not eligible for refunds unless they are defective or damaged.

Canceling an Order

Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer support team immediately at support@lifelinepharmaco.com. Once an order has been processed and shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to contact us at support@lifelinepharmaco.com. Our customer support team is here to assist you and ensure that your experience with Lifeline Pharmaco is positive and hassle-free.

Thank you for choosing Lifeline Pharmaco for your pharmaceutical needs!